Texas Workforce Commission
Customer Service Survey

TWC Seal

Texas Workforce Commission
wants to serve you better & appreciates your
taking the time to complete this survey.

The following survey is designed to gather your input regarding the Texas Workforce Commission. Assessment is a critical tool in documenting benefits and identifying areas for improvement, so please take the time to complete this important survey. Your responses will be considered in determining what changes should be made to improve the quality of TWC products and services.

Instructions

  • To insure impartiality, this survey is conducted by the University of Texas at Austin.
  • For each of the following statements, select the one that most clearly reflects your answer.
  • You may skip items that do not apply.

Please enter your Access Code:

Demographics

Please answer the following demographic items.

Number of years interacting with this agency
1 or less      2 to 5      5+     

Times in contact with this agency in last 12 months:
Once      2 to 5      5+     

I am a:
Male      Female     

My race/ethnicity is:
African-American/Black
Hispanic/Latino/a
Anglo-American/White
Asian-American/Native American
Multiracial/Other     

Programs with which you have had contact mark all that apply
Unemployment Insurance tax
Unemployment benefits
Labor Market Information
Skills Development and Self-Sufficiency Grant
Work Opportunity & Welfare to Work tax credits
Texas Industry Profiles
TexasWages


I am a(n):
Employer
Job seeker
Student
Researcher/policymaker
Other


Select the Industry to which you belong:
Agriculture, Forestry, Fishing and Hunting
Logging
Mining and Oil/Gas Extraction
Utilities
Construction
Manufacturing
Wholesale Trade
Retail Trade
Transportation and Warehousing
Information
Finance and Insurance
Real Estate and Rental and Leasing
Professional, Scientific, and Technical Services
Management of Companies and Enterprises
Administrative and Support and Waste Management and Remediation Services
Educational Services
Health Care and Social Assistance
Arts, Entertainment, and Recreation
Accommodation and Food Services
Other Services (except Public Administration)
Government     

Indicate the number of employees in your organization:
0-19
20-99
100-249
250-499
500-999
1000+
Does not apply